Complaints Policy
At Stirling Partners Finance we always aim to offer our clients the highest level of service.
We will always strive for improvement and value and take any feedback seriously.
Therefore, if you have a complaint about our service or your adviser, please contact us.
How to contact us
- By Post: 106 Tring Road, Aylesbury, Bucks HP20 1LS
- By Phone: 0207 580 1555
- By Email: info@stirlingpartners.com
What happens next
If we cannot resolve your complaint straight away we will acknowledge receipt of it in writing, confirm our understanding of your complaint, tell you who will be handling it and give you the opportunity to provide further information.
The Financial Ombudsman Service
If you are unhappy with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted using the following methods:
- Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Tel: 0800 023 4567 or 0300 123 9123
- Email: complaint.info@financial-ombudsman.org.uk
Telephone: 020 7580 1555
Stirling Partners Finance Ltd is regulated and authorised by the Financial Conduct Authority.
Registered company number: 05160479
Registered address: 106 Tring Road, Aylesbury, Bucks HP20 1LS, UK.
Your home may be repossessed if you do not keep up repayments on a mortgage.
ICO registration Z8810642 and you can check via www.ico.org.uk. We work with an unrestricted number of Lenders to find a potentially suitable arrangement for your consideration. We will receive commission from lenders. Different lenders pay different amounts depending on different commission models. For transparency we work with the following commission models: fixed fee, fixed rate of commission, percentage of the amount you borrow. Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey.